The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Sleep!
“The bed was surprisingly comfortable, ensuring I had a restful night after a long day.” view full review
Refreshing Showers
“The shower had excellent pressure and a great temperature, making for a rejuvenating experience.” view full review
Accessibility Options
“The hotel offered convenient features that cater to guests with mobility concerns, enhancing my overall stay.” view full review
Home Away from Home
“The option for self-catering was great, allowing me to prepare meals and feel more at home during my trip.” view full review
General
Free Wi-Fi
Parking
Safe deposit box
Lift
Guest Parking
Electric kettle
Dining
Bar/ Lounge area
Room features
In-room safe
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
18-20 Frognal, Hampstead,
London,
United Kingdom,
NW36AG,
Greater London
Map view
18-20 Frognal, Hampstead,
London,
United Kingdom,
NW36AG,
Greater London
City landmarks
Zoo
ZSL London Zoo
2.4
km
Hampstead Lane Jcn of East Heath Road
Hampstead Heath
2.6
km
Museum
The British Museum
5.0
km
Museum
Fenton House
1.0
km
Hampstead
790 m
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
6.7
km
Museum
Keats House
1.3
km
Burgh House New End Square New End Square
Burgh House and Hampstead Museum
930 m
Mosque
The Regent's Park
2.7
km
Garden
Buckingham Palace
6.1
km
Museum
Kenwood House
2.5
km
Church
The Parish Church of St John-at-Hampstead
770 m
Belsize Park
1.5
km
West Hampstead
1.5
km
LondonEngland
Maida Vale Tube
2.3
km
Art object
Sherlock Holmes Museum
3.3
km
Mall
O2 Centre
980 m
Chalk Farm
2.7
km
Theatre
Roundhouse
2.1
km
Hampstead High Street
650 m
Gallery
Ben Uri Gallery and Museum
1.5
km
Lord's Roundabout St John's Wood
St John's Wood
2.2
km
49A Downshire Hill
Hopkins House
840 m
Pond St
St Stephen's Church
870 m
Flask Walk
870 m
Park
Hyde Park
4.9
km
Park
Primrose Hill
2.4
km
Kilburn
2.2
km
Nearby
Museum
Freud Museum London
450 m
Gallery
Camden Arts Centre
370 m
Restaurants
Oregano
220 m
15 Frognal Parade 158 Finchley Road
Companero
550 m
32 Dalston Lane Dalston
SOHO Coffee Co
950 m
O2 Centre 255 Finchley Road O2 Shopping Centre
Oriental Star
550 m
134 Finchley Road Swiss Cottage
Loft Coffee Company
550 m
4 Canfield Gardens
La Creperie de Hampstead
800 m
77 Hampstead High Street
Tania's of Hampstead
740 m
12 Heath Street Hampstead antique emporium
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient location
Exceptional service
Hot rooms
Limited dining options
7.0/10
Very good
Rooms
6.6
Location
7.9
Service
7.4
Dining
6.6
Guest reviews
7.0/10
based on 10 reviews
3.5/5
based on 703 reviews
7.1
7.1/10 based on 672 reviews
#604 of 1,157 hotels in London based on Tripadvisor
Michael
United States,
April
2024
6.0/10
I had a mixed experience at this hotel. On the positive side, the location was convenient with easy access to the tube station for exploring London. However, the room was dusty and old, the bed was uncomfortable, and we had to leave our bags unattended until the room was ready.
Rooms
5.0
The room was quiet, but unfortunately, it was dusty and old. The bed was really awful.
Service
7.0
The staff were nice and very helpful with information. They seemed really hard-working and friendly.
Location
8.0
The location was good, only about 30 mins away from the main area of London, with shops nearby which was useful.
Dining
5.0
The dining options were varied, but there was nothing hot on offer. The breakfast left a lot to be desired, with no fruits available.
Facilities
6.0
The facilities should be enhanced. There was a lack of variety in the dining options.
Margaret
United States,
March
2024
7.4/10
My stay at the hotel was a mixed experience. The room, while spacious, was not very clean when I arrived, which was a disappointment. However, the bath was a good size, offering a bit of comfort. The service was friendly and helpful overall, though the limited food options didn't impress me much. The location was convenient for my needs, but the ongoing roadworks on Finchley Road were quite a nuisance. The dining experience was delightful, with a scrumptious selection available. As for the facilities, they were decent but nothing extraordinary.
Rooms
7.0
The room, in a dark closet, was not very clean when I arrived, which was disheartening. However, it was very spacious, making it quite comfortable despite the initial filth.
Service
8.0
The service was friendly and accommodating, though the 'continental' fare was quite limited. The staff helped me quickly when I needed assistance with my room, which was commendable.
Location
6.0
The location suited my needs, being close to a tube station and a supermarket. However, the ongoing Finchley Road roadworks were a nuisance for travelers. The hotel's proximity to the tube and a supermarket was convenient.
Dining
9.0
The dining experience was fantastic, with a variety of delicious options available. The breakfast spread was delightful, offering fresh and tasty choices.
Facilities
7.0
The facilities were satisfactory, meeting the basic requirements without any standout features.
Bill
United Kingdom,
February
2024
8.6/10
The hotel is located between Finchley Road and Hampstead, which is amazing and well-connected. The rooms were pleasantly warm and spacious, though noise from various sources was a drawback. The service was very welcoming and helpful, offering 24-hour room service. The dining experience had a good selection of food, especially the fresh orange juice. The facilities were top-notch, offering everything you would need during your stay.
Rooms
8.0
The rooms were pleasantly warm and spacious, though noise from various sources was a drawback.
Service
9.0
The service was very welcoming and helpful, offering 24-hour room service.
Location
9.0
The location is amazing and well-connected, situated between Finchley Road and Hampstead.
Dining
8.0
The dining experience had a good selection of food, especially the fresh orange juice.
Facilities
9.0
The facilities were top-notch, offering everything you would need during your stay.
Albert
United Kingdom,
November
2023
7.0/10
The hotel had spacious and well-furnished rooms but showed signs of wear, like tired carpet and a slumped bed mattress. The service was very helpful and friendly, but lacked explanations on offers. The location was good for exploring nearby neighborhoods with access to public transportation. The dining experience varied from basic to very good. The facilities were satisfactory overall.
Rooms
7.0
The rooms, though spacious and well-furnished, displayed wear and tear like tired carpet and a sagging bed mattress.
Service
7.0
The service was quite helpful and friendly, although explanations on offers were lacking at times.
Location
8.0
The location was good for exploring nearby neighborhoods with convenient access to public transportation.
Dining
6.0
The dining options ranged from rudimentary to very good, with room for improvement on breakfast variety.
Facilities
7.0
The facilities provided were satisfactory overall.
Judy
United States,
October
2023
7.2/10
My stay at the hotel was a mixed experience. The rooms were very tired looking and in desperate need of redecoration, with chipped paint, numerous stains on wallpaper, and small, worn furniture, but the huge room was clean and provided the essential cup of tea after a long day of sightseeing, except for the awful bed. The service was helpful with everything we asked for but lacked a welcoming touch. The location was very good, situated in a quiet residential area close to the main street with easy access to shops and public transportation. The dining experience was very good with a nice selection of fresh items, although there were issues with cutlery and plates. Overall, the hotel had its ups and downs but served its purpose for a short stay.
Rooms
6.0
The room was huge, clean, and provided the essential cup of tea after a long day of sightseeing, except for the bed which was awful.
Service
7.0
The service was very helpful with everything we asked for.
Location
8.0
The location was very good, inside a quiet residential area but very close to the main street with shops, bus stops, and easy access to public transportation.
Dining
8.0
The dining experience was very good, with a nice selection of items, although there were issues with cutlery and plates.
Facilities
7.0
The facilities were adequate for a short stay.
Lewis
United Kingdom,
August
2023
6.0/10
The hotel had clean and comfortable rooms but could be in better shape. The service was not very friendly, and there were issues with booking changes. The location was convenient, near public transit and with character. The dining experience was passable, and the facilities were average.
Rooms
8.0
The room was a good size and very clean.
Service
5.0
The service was not very friendly, and there were issues with booking changes.
Location
7.0
The location was convenient, near public transit and with character.
Dining
5.0
The dining experience was only passable at best.
Facilities
6.0
The facilities were average.
John
United Kingdom,
August
2023
6.2/10
I had a mixed experience at this hotel. While the service was exceptional and the location was convenient for transportation, the rooms were disappointingly hot and in need of upgrading. The dining options were not very appealing, but the facilities were satisfactory.
Rooms
5.0
The rooms were incredibly hot and looked nothing like the pictures. They definitely need upgrading.
Service
9.0
The service was exemplary, especially Veena, who was gracious and accommodating.
Location
7.0
The location was convenient, close to public transport options, but I wouldn't choose to stay here for more than a night.
Dining
5.0
The dining experience was bearable, but limited options were available. I had to look elsewhere for a satisfying meal.
Facilities
6.0
The facilities were average, nothing extraordinary but met basic needs.
Convenient location
Hot rooms
Bradley
United States,
July
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were very spacious and the staff extremely friendly and helpful, but the decor looked tired and desperately needed redecoration with chipped paint, stains on the wallpaper, and noise coming from various sources. The location was convenient for London, offering a quiet residential area with easy access to shops and transportation. The dining experience was enjoyable with a good selection of food, although the facilities could use some improvement.
Rooms
7.0
The room I stayed in was very spacious and the staff were very friendly and helpful.
Service
8.0
I found the staff to be very helpful and attentive to all my needs during my stay.
Location
9.0
The hotel's location is very good, situated in a quiet residential area but close to shops and transportation options.
Dining
8.0
The dining experience was satisfying with a good selection of fresh and delicious items.
Facilities
6.0
While the facilities were adequate, the hotel could benefit from some upgrades and improvements.
Friendly Staff
Tired Decor
Arthur
United Kingdom,
June
2023
6.4/10
The hotel offers comfortable and clean rooms, but noise from the breakfast room can be disruptive. The service was a mix of unconcerned behavior and exemplary service, with Veena standing out as gracious and accommodating. The location is convenient for accessing public transport and key attractions. The dining experience varies from great to basic, with occasional issues. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were comfortable and clean, equipped with a fridge and safe. However, noise from the breakfast room below can be bothersome.
Service
6.0
The service had a range from terrible to exemplary. While some staff were unconcerned, others like Veena were exceptionally helpful.
Location
8.0
The hotel's location is fairly convenient, with easy access to public transport and key attractions. It's situated in a great quiet neighborhood.
Dining
5.0
The dining experience ranged from great with a wide variety to basic and not that tasty at times. Some issues with cutlery and extra charges were noted.
Facilities
6.0
The hotel offers standard facilities, but there were occasional shortages and extra charges for basic amenities.
Great location
Noise issues
Albert
United States,
June
2023
8.0/10
I had a pleasant stay at the hotel. The rooms were furnished to a really good standard and offered quiet views of the leafy gardens. However, the beds could use some improvement. The service was top-notch, especially in assisting me with ordering a taxi and providing directions to the airport. The location was convenient, with shops nearby and easy access to the tube. The dining options were limited but good. The facilities were satisfactory, although I wished for more amenities.
Rooms
8.0
The rooms were furnished to a really good standard and were quiet with lovely views onto the gardens.
Service
9.0
The service was very helpful and accommodating. The staff were nice, lovely, and apologetic whenever needed.
Location
9.0
The location was great, close to the tube and shops. Ideal for accessing Wembley Stadium and exploring the city.
Dining
7.0
The dining options were limited but very good and sufficient.
Facilities
7.0
The facilities were decent, but I felt there could have been more amenities available.
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